Overlay Hoodie

This Shipping Policy outlines our shipping procedures, rates, and delivery times.

1. Processing Time:

Orders are typically processed and shipped within 7 business days of purchase. Orders placed on weekends or holidays will be processed on the following business day.

2. Shipping Rates and Methods:

We offer standard shipping via Royal Mail for a flat rate of £5.99 per order. Expedited shipping options may be available at an additional cost.

Shipping rates may vary depending on the destination and weight of the package. The exact shipping cost will be calculated at checkout.

Free Delivery: Orders over £150 qualify for free standard delivery within the UK.

3. Delivery Times:

Standard shipping orders typically arrive within 3 to 5 business days after shipment, depending on the destination.

Expedited shipping options may be available for faster delivery times.

4. Tracking Information:

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your order and estimated delivery date.

5. International Shipping:

We currently offer shipping to select international destinations. International shipping rates and delivery times may vary depending on the destination and customs regulations.

6. Order Changes and Cancellations:

If you need to make changes to or cancel your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make changes or cancel the order.

7. Shipping Delays:

While we make every effort to ensure timely delivery of your order, please note that shipping times may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier disruptions.

8. Royal Mail:

We use Royal Mail for shipping within the UK, offering a range of services including Royal Mail 24, Royal Mail 48, and Special Delivery Guaranteed. These services provide reliable and efficient delivery options with online tracking and proof of delivery.

9. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at [contact email]. We are here to assist you and ensure a smooth shopping experience.

Return Period: Customers have 30 days from the date of purchase to initiate a return or exchange.

Refund Options: We offer full refunds, exchanges, or store credit for eligible items.

Eligibility Criteria: To be eligible for a return or exchange, items must be unused, unworn, and in their original packaging.

Initiating a Return: To initiate a return or request a refund, please contact us via email at info@avipofficial.com.

Non-Returnable Items: Please note that certain items, such as socks, underwear, and intimate wear, are non-returnable for hygiene reasons.

Return Shipping: Customers are responsible for return shipping costs.

Exclusions: Discounted items are not eligible for refunds and can only be exchanged. Discounted damaged items are available for exchange.